Advanced Screenworks, LLC E-Commerce Policies
Buyer (“your”, “you”) acknowledges receipt of these policies. You agree that your purchase of products from Advanced Screenworks, LLC (“Lifestyle Screens”, “us”, “our”, “we”, “Seller”) shall
be governed by these policies.
1. ORDER PLACEMENT: Retractable screens are not commonplace and all Lifestyle Screens are made to order. Each unit arrives in knock-down form which requires assembly and installation. As a result, it is imperative that you place your order accurately. It is important that you measure your garage door by following the instructions in our video that is entitled “Measurements and Clearances” in the Lifestyle Screens installation video library.
2. PAYMENT: You will be charged for the full product price, and all applicable taxes and fees at the time that you place your order.
3. ORDER ACKNOWLEDGEMENT: After you submit an order to us, we will send you an order acknowledgement via e-mail within 24 hours of receipt of your order. The order acknowledgement must be reviewed for accuracy by you or someone designated by you to do so. You will have 24 hours from receipt of the order acknowledgement to correct any ordering errors or cancel your order. If you do not make any corrections or cancellations, your product will be shipped to you exactly as specified on the order acknowledgement we sent to you. The order acknowledgement will also state the expected shipping date and identify the carrier we will utilize.
4. SHIPPING CONFIRMATION: We will send your paid invoice to you via e-mail when we ship your product to you. The invoice will serve as your shipping confirmation and will state the tracking number and the carrier that we utilized to move your product.
5. SHIPPING & RECEIVING: We ship to the Lower 48 States Only. Many of our products are heavy and may be difficult or impossible for certain individuals to lift. Many of our products are shipped in multiple packages per unit. Many of our products are shipped via an LTL (Less-Than-Truckload) trucking company such as ArcBest Freight, SAIA LTL Freight, R&L Carriers, or Estes Freight. If your purchase is shipped via LTL trucking, you MUST be available to receive the product when it arrives, sign for receipt, inspect your packages for any sign of damage, and note any damage on the delivery receipt prior to allowing the delivery driver to leave your location. The delivery receipt presented to you by the carrier may be paper or electronic. The delivery person must allow you to make notations and sign the delivery receipt. Claims for shipping damages will only be valid if such damages are noted on the delivery receipt of the trucking company at the time that you take delivery of your purchase from the trucking company.
- INSPECTION: Your receiving agent MUST inspect your packages thoroughly. You must never allow the carrier’s driver to drop off your packages and leave without inspecting them thoroughly. If there is the slightest sign of damage to any of the packages you must place a note of damage on the carrier’s delivery receipt. - HANDLING VISIBLE IN-TRANSIT DAMAGE: If in-transit damage occurs, then you or your receiving agent MUST (a) note any in-transit damages on the carrier’s delivery receipt. The delivery receipt may be electronic on a PDA or paper, either way you must make the appropriate damage notations; (b) take pictures of the damages; (c) DO NOT REFUSE THE DAMAGED PRODUCT. Receive it. Refusal will delay any replacement that you may be entitled to; (d) immediately notify us of the damages and e-mail pictures of damaged packages and material to fax@advancedscreenworks.com - HANDLING CONCEALED IN-TRANSIT DAMAGE: Sometimes, in-transit damage occurs but it is not visible on the packages. You have a 3-day grace period to open up your package and inspect your material for concealed in-transit damage. If your product suffers concealed in-transit damage then send pictures and notification to ASW immediately at fax@advancedscreenworks.com - SIGNATURE: Your receiving agent MUST sign the carrier’s delivery receipt simultaneously with making damage notations - REPLACEMENTS: We will promptly send you replacement parts for properly documented and reported visible in-transit damage at no cost to you provided you handle damaged product as described above. We reserve the right to remedy concealed in-transit damages only to the extent that the carrier approves remedies to your concealed in-transit damage claims.
6. INSTALLATION INSTRUCTIONS: Detailed installation instructions are included in each product you purchase from us. It is your responsibility to ensure that you follow these instructions faithfully. Not following the instructions exactly, WILL result in defective installation and voids the product warranty. Additionally, for the Lifestyle Screens garage door screen and certain other products, there is a series of short installation videos on the website - LifestyleScreens.com. These videos teach each step of the installation process. We recommend that you invest the short time it will take to watch these videos. The time spent learning from the videos will result in tremendous time saved during installation.
7. TECH SUPPORT: We offer FREE tech support by phone at 678-926-9700. Your installers should call our tech support line as soon as they encounter an issue during installation. We will quickly resolve any issue they may encounter.
8. RETURN POLICY: All products are shipped new and warranted free from defects from our facilities. Any defective part will be replaced at no charge to you. Any shipping damage must be handled as described above. Our return policy require: a. NO RETURNS will be accepted by us if product packaging has been opened or the product has been assembled; b. You pay for return shipping. Your privately contracted return shipment by LTL will be significantly more expensive than our commercial shipping charges. Shipping charges for any returned product are always paid by you. In the event that you have to return your purchase, you should expect your return shipping charge to be significantly higher than the shipping charge you paid to receive the product. c. There is a RESTOCKING FEE. It is 30% of your product price or $250.00 whichever is higher. d. Shipping charges incurred by us to ship a product to you are not refundable. Our shipping charges are included in the price of certain products. e. Any refund due to you will be made by check made to you within 30 days of receipt by Seller of the returned product.
